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Remote Login

For your convenience and cost savings, KCC provides remote support to directly connect to your PC or Server with your approval. Our certified technicians will help with computer problems such as viruses, spyware, email issues, hardware configuration and software issues.

If repair is not possible through remote support, a technician is available to perform an onsite visit for you for a fee or, you can bring your computer into our convenient location at 101-1285 McGill Road, Kamloops, BC.

We look forward to your call at 250-374-6887 and we can get you started remotely.

Remote Support

Steps to Follow

Select the browser you are using, then follow the five steps below. Keep your KCC technician on the phone while you complete the setup.

Step 02

Start the download

Select the Remote Support button. The KCC remote support installer will begin downloading.

Google Chrome, step 2: Start the downloadOpen full-size screenshot

Step 03

Open the downloaded file

Select the Downloads icon in the upper-right corner, then open the downloaded kcc-rc.msi file.

Google Chrome, step 3: Open the downloaded fileOpen full-size screenshot

Step 04

Run the setup

When the KCC-RC Setup Wizard appears, select Next and follow the prompts to finish installing remote support.

Google Chrome, step 4: Run the setupOpen full-size screenshot

Step 05

Share your connection details

Once KCC-RC opens, provide the ID and one-time passwordshown under “Your Desktop” to your KCC technician.

Google Chrome, step 5: Share your connection detailsOpen full-size screenshot